Medico M.D. Medical and Dental in Dallas, Texas

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• Nicole Wilbur

  Posted Aug, 07 2019

  Medical Care is fine. Front Desk staff are acceptable in person. Front Desk Staff have absolutely horrible telephone customer service. Do not expect to call and receive adequate service. Called once and asked to drop by and pick up a copy of my labs (I had received a free copy that I wrinkled up and wanted a clean copy to fax to another provider). They would not give me a copy unless I paid $25 dollars or I had Medico MD fax my labs to the other provider. As I needed to be sure that the labs were actually faxed and received, I wanted to fax them myself. I'm not paying a full $25 dollars (the maximum allowable medical record copy fee for fewer than 21 pages) for two pieces of paper. I ended up faxing the wrinkled labs. Today, I called at 4:45 to confirm my dental appointment (that was incorrectly scheduled the week previously...the dentist ended up not having been scheduled that day). I had not received an appointment confirmation call. The first time I called, I explained and was transferred to a voicemail. The second time I called, I explained that the appointment was in 45 minutes and I needed to confirm the appointment. I was transferred again to a voicemail. The third time I called and told the lady I would not be attending and that they need to cancel my appointment. Update. I forgot my wallet at home the day of my next lab appointment. When I checked it, I told them that and gave them the options of taking my credit card number orally (yes, I have it memorized), billing me, letting me come back and pay the next day, or rescheduling my appointment. It took them over 15 minutes to decide what to do and inform me that my appointment would need to be rescheduled. I could have driven home, gotten my wallet, and returned in that time frame (I'm not exaggerating...I live close by). So, they said to return the next day. I confirmed that same time, 5:30pm, would be okay and left. The next day when I arrived, they were already closed, no sign on the door explaining why or anything. I haven't been back since. I never received a call explaining the matter, nada. That's just horrible service all around.

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